Gathering views on a National Care Service charter of rights and responsibilities
The Scottish Government asked us to find out about people's views on a Charter of Rights and Responsibilities for the new National Care Service (NCS).
The NCS will oversee a range of social work, social care and community health services. The Charter will set out people’s rights and responsibilities when accessing NCS support and what they can do if their rights are not upheld.
This work will ensure that development of the Charter is informed by the views and needs of a diverse range of people and communities, including those that are seldom heard. This is important because the Charter aims to advance equality of opportunity for everyone who will use the NCS.
The findings from this work will ensure the Charter works for people who access community health services, and supports them to understand and claim their rights. The findings will be used alongside the outcomes from wider Scottish Government engagement and co-design activities, to further develop the Charter.
During the first fortnight in October 2023, we collected feedback from people belonging to the following groups who had accessed community health services 2 or more times in the last 12 months:
- the trans community, including non-binary people
- pregnant people and mothers of children who are up to 18 years old
- people from minority ethnic communities
- people from minority religious communities
Engagement was carried out through individual interviews which were done in person, online or via telephone depending on the person's preference.
We are now analysing the feedback we gathered and will publish a summary report in April 2024.
If you would like more information about this project, please get in touch.
This page will be updated as the work develops.
Commissioning
Agreeing the topic with the commissioning organisation
Engagement
Asking members of the public for their views and experiences
Analysis
Analysing the feedback from members of the public, identifying themes and developing recommendations
Report published
Final report and recommendations agreed and published
Follow-up
We go back to the commissioning organisation after 6, 12 and 18 months to find out people's views have been taken on board.