Meaningful engagement is embedded at every step of the change process. This is a process of continual engagement in which decisions are fully informed by learning from people who need, use, provide and enable services. People with lived and living experience are involved in the planning, design and delivery of services, and power is shared so people have choice and control. Inequalities are actively considered as part of meaningful engagement to ensure the experience and needs of all groups of people, including the most vulnerable, are captured.

The Participation Toolkit includes various tools to support engagement throughout the change cycle.