What We Do

What We Do

Our focus is involving people in the development and delivery of health and social care services.

As described in our strategic vision, we provide advice and support to NHS boards and health and social care partnerships, and also gather the opinions and experiences of people to shape national policy.

We do this through:

Informing Policy

  • Using a range of engagement methods, we report on the opinions and experiences of people to shape policy for the Scottish Government
Informing Policy

Service Change

  • Working with NHS boards and integration authorities to ensure engagement with local communities throughout changes to services
  • Providing assurance that people and communities have been involved in any major service change
Service Change

Volunteering

  • Facilitating networks for governance and management across NHS boards
  • Supporting NHS volunteer managers to develop sustainable volunteering programmes
Volunteering in NHS Scotland

Equipping Professionals

  • Giving guidance, tools and techniques to involve people in shaping the services
  • Ensuring people who are often not involved are reached and included in any engagement
  • Providing training and support to staff to develop skills in community engagement or specific participation tools
Equipping Professionals

Sharing Practice

  • Providing opportunities for people to share their experiences of community engagement and keep up to date with tools, techniques and current practice
Sharing Practice

Supporting Communities

  • Providing volunteering opportunities in Healthcare Improvement Scotland
  • Delivering training sessions on how to be involved with the NHS
Supporting Communities
Last Updated: 12 June 2023