CEIM Experience Improvement Model for Health and Social Care

We work with health, social care and social work staff to enable them to adopt CEIM, an experience improvement model for health and social care

CEIM is a simple framework that supports health and social care teams to make improvements directly related to feedback in a person-centred way.

Support for health and social care services

We support health, social care and social work teams by:

  • providing advice and coaching on the implementation of the CEIM model
  • delivering a CEIM Leaders programme to build coaching capabilities within local teams
  • supporting a network of peers from a range of public sectors that have experience in adopting CEIM
  • sharing guidance, tools and resources that support teams to implement CEIM

Find out more and get involved

About CEIM

What makes this approach work? How can you make the most of it?

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CEIM Leaders

Find out about the CEIM Leaders coaching skills development programme and apply for a future cohort

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Resources for CEIM

Tools, resources and case studies

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Get in touch

Email us at his.personcentredscot@nhs.scot if you would like to know more about CEIM

Last Updated: 15 April 2025