Improving care experiences at the care or support delivery level is not simple and requires effective leadership and a person-centred culture and values. It also requires health and social care delivery teams to have a systematic approach to meaningfully collecting, analysing, learning from and acting on feedback to support quality improvement activities.

This resource sets out some of the key factors required for health and social care teams to embed a robust continuous improvement approach by establishing monthly Reflective Improvement Meetings. This is a structured space where teams, using people’s experiences of care or support, can effectively identify improvement opportunities and act on them.