Design Process

Design Process

Before you begin, use Creating the Conditions to give your project the best chance of success.

You are then ready to work through the four stages of the Double Diamond:

Creating the conditions

In our programmes at Healthcare Improvement Scotland, we learned that it is important to build readiness for change, identify the right people to be involved, and to plan effectively.

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Discover

Understand the challenge space

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Define

Develop insight to clarify what you will focus on

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Develop

Co-create possible solutions that are visual and engaging to test with service users

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Deliver

Introduce the service in phases, optimising the design before full scale launch

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Checklists

You can use these prompts to check your progress at each stage

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Last Updated: 23 February 2024