Being legal and inclusive

Being legal and inclusive

Plan and conduct your work legally and inclusively, particularly when planning for discovery, research and user engagement

Our work must be legal and inclusive throughout. We must identify and remove barriers that might prevent people from taking part in research, and make sure to do no harm to participants. 

For example, you should: 

  • Make sure that disabled people can take part in user research 
  • Use clear and simple language at the minimum reading age  
  • Collect and process data legally and ethically 

You can use these prompts to aid your planning for legal and inclusive research planning. 

Legal 

  • What steps are you taking to align your data collection, storage and processing to the General Data Protection Regulations (GDPR)? 
  • Do you need to carry out a Data Protection Impact Assessment? 
  • Have you written your privacy notice and consent forms? Check to ensure that it clearly explains:
    • What your research is about, and how the data will contribute to your research;
    • How the data will be held and processed, and how long it will be retained; 
    • Any information related to consent (including withdrawal of consent), if required; 
    • And that is it written in a way that is clear and accessible. 

For more on Data Protection, see the resources from the Information Commissioner's Office. 

Inclusive 

  • How are you planning to reach those who are seldom heard, and ensuring that disabled people are fully able to engage with your research? 
  • What steps have you taken to make sure that your planned communications, activities and forms accessible? For example, checking reading age, plain language, appropriate formats, arranging for access and communications support? 
  • What will you need to do to communicate and engage effectively with diverse groups? 

 

Hints and Tips 

If you start work on an Equality Impact Assessment at this stage, it can help you to plan for accessible research. Your research findings can then be used to further develop your Equality Impact Assessment. 

Consider co-designing research; this can be an effective way of developing inclusive research questions and activities. 

Community organisations will often have helpful advice and insight to help with your planning and recruiting participants. They may also carry out research themselves.  

 

Tools and resources

Resource

Source

What is it and what is it for?

Ethical Checklist

Scottish Government 

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Ethical considerations for User Research and Service Design

Healthcare Improvement Scotland

Conducting ethical engagements means understanding, accepting, and respecting participants' experiences. It prioritises participants' welfare by finding ways to reduce anxiety, harm, or trauma.

Research Plan Template

Service Design Tools

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Plan user research for your service

GOV.UK

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Introducing the cross-government user research ethics network

GOV.UK

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NHS Health Research Authority

NHS Health Research Authority

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HRA Proportionate Review Toolkit

NHS Health Research Authority

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Research ethics

Guide to User Research (UXR)

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The Vicarious Trauma Toolkit

Office for Victims of Crime

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Last Updated: 13 December 2023