Examples of what this might involve:

1.

Clear processes for when individuals disengage with services. These should include opportunities for families to be able to communicate concerns, and a responsibility of third sector services to notify statutory services of disengagement.

2.

• Service specifications and criteria should be written and available.
• Reference to relevant guidance, such as, The Matrix.
• Supporting the workforce to understand their roles and responsibility within their speciality, their remit for supporting co-occurring conditions and how to link into other services as appropriate.
• Workforce development plans that ensuring staff have the awareness, skills and confidence to identify mental health and substance use conditions and manage these as appropriate, including local pathway knowledge.

3. 

• Reference to relevant guidance, such as, NICE Guideline [NG58]
• Commissioning should be used to outline how services should be delivering care, and formalise connections. This includes non-statutory services and those that deliver care management and social support.
• Inclusion of third sector services (including advocacy) and social supports such as mentors, befrienders, navigators, peer support.

4. 

Identification and provision to address carer support needs.