Strategic Planning: Matchmaking Care
Matchmaking care
This tool is used to understand how services can collaborate in different circumstances to support an individual.
It encourages participants to think about how care and support from different services can be complimentary, and making it real exploring what connections would be required to deliver joined up care.
Using personas of people with co-occurring mental health and substance use conditions, this tool encourages participants to plan a joint care package for an individual, describe how they would deliver this and what support/infrastructure they would need.
This tool is used when trying to improve joint working between different services.
Supporting protocol – how you might use this tool:
When adapting and implementing a local mental health and substance use protocol, this tool can assist with:
- Understanding how different services support different needs within co-occurring conditions
- Outlining the roles and responsibilities at key interfaces between mental health and substance use services in a range of circumstances
- Defining the role of third sector services in relation to statutory services
- Highlighting gaps in support or continuity of care
Activity
Choose the Personas that you would like to discuss (you may need to create your own if suitable personas are not available).
Spend 30 minutes:
-In groups (mixture of statutory and non-statutory services) define the package of care between you for a case study:
- In pairs complete your matchmaking care canvass by answering the questions
- Define what information you might gather about the person
- Define what interventions you would take based on that information
- Discuss some of the unmet needs, pains and delights of your services
- Reflect on how you could better meet these needs by working together
You can use this template to capture the conversation.
Spend 10 minutes:
Playback the information and interventions you would likely offer for your case study.