Quality management system
This section covers what local systems need to do to ensure that processes and change are embedded and sustained through the development of positive relationships across services and a strong, skilled workforce.
What is expected?
This should include:
1. A clear, transparent, and accountable governance structure focused on learning with robust oversight and auditing with the responsible individual for mental health and substance use integration having overall responsibility for ensuring this. This includes ensuring regular and ongoing analysis of data and information to understand what’s happening in the system, and to provide local assurance of quality and outcomes.
2. Governance systems and processes which are people-led and promote shared decision-making.
3. Data and measurement used for learning, with variations from quality standards used to identify areas where things could be done differently.
4. How services will be adapted based on analysis of relevant data gathered to inform quality planning, quality control, and quality improvement.
5. Data and information and learning shared across statutory and third sector providers to support understanding of individual- and population-level needs. This would enable services to adapt and flex based on shared learning and understanding in response to demands and emerging issues.
6. Triangulation of data and information from multiple sources, including experiential data from people delivering and receiving services, and quantitative data across partners to create insights to inform decision-making. Approaches to engagement which are based on meaningful involvement of people who need, access, use and deliver services – this would include involving people in planning, design and delivery of services.
7. Governance and operational mechanisms to ensure that feedback is used to inform improvement of services across the whole system.