We are part of Healthcare Improvement Scotland, the national improvement agency for health and social care in Scotland. This vision describes how the Community Engagement and Transformational Change Directorate will contribute to the delivery of the HIS strategy for 2023-28.

Our Aim

We will drive better health and care outcomes through meaningful and quality assured community engagement, innovative system redesign and sustainable improvement.

Our Priorities

1. We will engage with people in Scotland to understand their views and needs. We will:

• Empower people, communities and the public to have their say in health and care.
• Be the go-to place for best practice in engagement and for evidence from engagement.
• Influence and inform services and policies by building relevant, timely evidence from engagement.
• Fulfil our statutory duty to support, ensure and monitor NHS boards’ and Integrated Joint Boards’ duties to involve the public in the design, delivery and improvement of services.
• Enable people and communities to take part in our  transformational change work.

2. We will deliver innovative, transformational change in priority areas in health and care. We will:
• Co-produce changes with people who use, need and provide services.
• Work in a responsive, timely way, engaging with people before identifying what needs to change.
• Work collaboratively across complex health and care systems.
• Use qualitative and quantitative data to describe the outcomes and impact of our work.

3. We will take a people-led approach to support sustainable improvement at scale. We will:
• Support people to achieve best practice in engagement, redesign, improvement, volunteering, and equalities and human rights.
• Provide learning systems that support people to learn, develop and improve. We will showcase best practice, host networks, provide workshops, develop training and share resources.
• Be committed to continuous improvement and learning. We will freely share our tools, approaches, knowledge and learning across Scotland.

Our Principles and Values

• We put people at the centre of everything we do. We champion equity and inclusivity. We take a human rights-based and person-centred approach to safe care.
• We ensure our work is relevant, timely and addresses national priorities.
• We work with people to build local capacity for engagement, redesign and improvement.
• We ensure our work is evidence-based.
• We measure and report on the impact and outcomes of our work.
• We are forward-thinking and ambitious, continually developing our expertise in engagement led change.
• We collaborate with partners and local communities, building trust and acting with compassion and kindness.