Case Studies and Videos
The case studies and videos below have been developed to support health and social care teams adopt CEIM to improve care and experience of Health and Social care services.
| Resource | Description |
| Leading CEIM in an organisation | The Nurse Director of Acute Services and Head of Nursing, Quality Improvement and Standards in NHS Lothian tells us about the value of CEIM and how leaders can effectively support implementation in their organisation |
| Being a CEIM Coach (CEIM Leaders) | CEIM Leaders (coaches) in NHS Lothian describe how they developed their skills and knowledge to support care teams to adopt CEIM |
| Using CEIM in a Respiratory Team | Applying CEIM in a Respiratory ward in NHS Lothian |
| CEIM approach in a Neurorehabilitation team | A Neuro-rehabilitation team discuss adopting a multi-disciplinary approach to CEIM in NHS Lothian |
| Adopting CEIM as an approach in hospital theatre | The Theatre team in NHS Lothian talk about how it is possible to gather feedback in a surgical environment |
| A Day Surgery Unit in NHS Lothian | The Day Surgery Team in NHS Lothian discuss how listening to patients helped them identify an innovative improvement idea |
| A Mental Health Ward in NHS Fife | The Bayview mental health ward in NHS Fife share how they used the Care Experience Improvement Model to improve services |