The tools and resources below have been developed to support health and social care teams adopt CEIM to improve care and experience of health and social care services.
| Resource | Type | Description |
|---|---|---|
| Care Experience Improvement Model Learning Module (CEIM) | Learning | CEIM introduction learning module hosted on NHS Education for Scotland's TURAS - free to access by all health and social care staff (may require initial registration) |
|
CEIM Method Guides: |
CEIM Method Guides |
Two core components required to implement CEIM |
| CEIM Readiness for Change Assessment Tool | Template | Helping teams to evaluate their readiness to start using CEIM Experience Improvement Model in their service |
| Experience Discovery Conversation Plan | Template | Assists in planning the structure and conversation prompts using a discovery approach |
|
Experience Discovery Conversation Plan - Example 1 |
Tool | Experience Discovery Conversation planning examples |
| Try it now | Exercise | Discovery Conversation exercise |
| Rapid Feedback Analysis | Template | A simple tool that can assist in quickly theming and sharing feedback |