Taking a design approach to person-centred services
Taking a design approach to services means we take time to understand the problem from a range of perspectives before creating a solution. Person-centred design is being embedded across the public sector in Scotland. Here you can get a better understanding of how this can make a difference for your project.
You do not need to be a designer to use this guide. It is drawn from design expertise but focuses on the lived experience of Housing, Social Care and Health teams using this approach to (re)design their services.
Design Principles
What makes this approach work? How can you make the most of it?
Design Process
The Double Diamond process by stage and tools.
Tool Directory
A wide range of tools available for each stage of the design process.
Find out more Find out moreDesign Principles, process and tools
Design principles
This section describes the Housing, Social Care and Health Design teams approach to design and how to make the most of it.
Design process
This section follows The Double Diamond process by stage and gives you different hints and tips to follow in each stage.
Tool Directory
A series of tools for each stage of the design process available for download and use.
The Double Diamond
The Double Diamond is an internationally recognised structure for guiding the design process. Developed by the UK Design Council in 2004, it is made up of four stages: Discover, Define, Develop and Deliver.
The value of the Design Process
Design community of practice
Here at Healthcare Improvement Scotland, we run a quarterly Design Community of Practice event to support the development of design practices and professions. We work with designers, and those working on design projects across health, housing and social care to support, share knowledge, experience and challenges in embedding user-centred design within health and social care.
If this is something you wish to find out more about, or to join, please read more here: Design Community of Practice