All About Service Design
All about service design
Service design is a method for creating new services and improving existing ones. It considers all the people, pathways, and processes involved in delivering a service. Its end goal is ensuring a high-quality experience - both for service users and staff.
The Scottish Approach to Service Design emphasises participation. You should involve people with lived experience at all stages of the process. It is only through involving people that we can ensure services will meet the needs of those who will use them.
There are many levels through which a service design process can invite participation. The tools below can support involvement at each stage of the process.
Access more service design resources developed by Healthcare Improvement Scotland
